IT Support Consultant (1st & 2nd Line Support)
Can you deliver fast, reliable IT support across global tools and users? Apply now!
Location: Oslo, Norway
Remote: No (0% remote)
Assignment Period: 01 July 2026 – 28 February 2027
Application Deadline: 14 June 2026
Assignment Description
We are seeking an IT Support Consultant with experience in 1st and 2nd line support within an End User Services (EUS) environment. The role involves handling incidents, service requests, and ensuring efficient day-to-day IT operations.
You will support end users across tools such as Google Workspace, Atlassian, MS Entra ID, Intune, Slack, and Ubiquiti, while collaborating with other IT teams for escalations and issue resolution.
Key Responsibilities
Provide 1st line user support for incidents and service requests
Log, prioritize, and follow up on tickets in ITSM systems
Perform user and device administration (onboarding/offboarding)
Support software license management and procurement tasks
Deliver 2nd line support for software, hardware, and network issues
Troubleshoot access management and system-related issues
Coordinate with internal teams for escalations and resolution
Ensure proper documentation of support activities
Requirements
Must-Have
Experience in 1st and/or 2nd line IT support
Experience with ITSM tools and ticket handling (incidents/service requests)
Strong troubleshooting skills (software, hardware, basic network)
Experience with user and device administration (on/offboarding)
Experience with access management processes
Familiarity with tools such as Google Workspace, MS Entra ID, Intune, Slack, Atlassian, and/or Ubiquiti
Strong service mindset and communication skills
Ability to work in a structured, user-focused environment
Professional English communication (written and spoken)
Nice-to-Have
Scandinavian language skills are an advantage
About Sperton
Sperton is a global recruitment and consulting company with offices across Europe, Asia, and the Americas. We help organizations find and deliver the right talent through flexible solutions in recruitment, consulting services, and global mobility.
- Department
- Consultant jobs
- Locations
- Oslo
- Employment type
- Contract
- Job location
- Oslo (NO)
- Employment Level | Seniority
- Senior Level
Workplace & Culture at Sperton
At Sperton, we believe that great results come from great people.
Our culture is built on trust, collaboration, and a shared passion for delivering quality in everything we do.
We are a Norwegian-owned international company with colleagues across Europe, Asia, and the USA, working together seamlessly across time zones and cultures. Our teams are diverse, yet united by the same goal — to connect people and companies in meaningful ways.
We value openness, initiative, and continuous learning. Everyone at Sperton is encouraged to take ownership, share ideas, and challenge existing ways of working to make our solutions even better.
Even though we operate globally, our approach is personal. We take pride in creating a supportive and inclusive environment where people feel heard, respected, and motivated to grow — both professionally and personally.
