Geo-Data Support Coordinator
A multi-national company is looking for a Voyage Data Support Coordinator for their Mumbai location.
A safer, low-carbon shipping industry is underpinned by data sharing. Voyage are creating the digital infrastructure needed to enable high-performing maritime logistics – for the safe movement of goods and people. Through our world-leading Smart Marine portfolio, we support our customers in their efforts to ensure secure, highly energy-efficient and cost-effective marine operations.
Our client with a mission to enable sustainable societies through innovation in technology and services. As we change course towards a cleaner, smarter maritime future, we’re looking for top talent to join our team.
Job Location: Goregaon, Mumbai
Main Responsibilities:
- Supporting customers on ENC and Publications issues on our FOS and ECDIS systems.
- Troubleshooting issue on ENC and ECDIS support.
- Case registration and allocation in CRM.
- Verify and/or provide customers license for voyage data/information upon request - Provide sales team with assistance in quotations upon request.
- Troubleshooting with customers on issue related to Voyage Data and software.
- Organize and aggregate voyage data before releasing it to Customers.
- Provide weekly digital data updates and new editions upon vessel request.
- Informing the Sales coordinator upon receiving new information or any change requested by the customer.
- Route optimization and verification of fair usage policy for charts and publication requests for vessels under Flat Fee contacts
- Follow Quality Management system requirements must comply with all the requirements of all internal regulatory documents of the company.
- Receive incoming calls from customers/end-users for support .
Education & Experience:
- Any graduate with minimum 2 years of relevant experience.
- Experience in customer support/service coordination is a must.
- Experience in working ADMIRALTY distributor as ENC and Publication support will be preferred.
General skills:
- Communication skills
- Problem solving & decision-making skills
- Presentation skills & Professional skills
- Report writing and analyzing skills
- Teamwork skills
- Workplace ICT equipment & applications
- Department
- Maritime & Power Solutions
- Locations
- India
- Job Description
- A multi-national company is looking for a Voyage Data Support Coordinator for their Mumbai location.
- Job location
- Goregaon, Mumbai
Colleagues
Sperton
We are on a mission to be a one-stop solution provider for Global Recruitment, People Management and Global Mobility services by understanding the needs of our clients and delivering exceptional services beyond the market standards.
Geo-Data Support Coordinator
A multi-national company is looking for a Voyage Data Support Coordinator for their Mumbai location.
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