Overall Responsibility

• Responsible for the overall functioning of the Maintenance Department.
• Yearly Target setting for all the Branches and Achievement of Targets.

Requirements:

• Qualification: Diploma or Graduate in Engineering discipline
• Experience: 18 years of Techno Commercial experience

Service Sales Responsibility

• Responsible for timely AMC Conversions, AMC Renewals, ANR Reduction, Lost Lift Recovery, etc.
• Responsible for on-time billing and collection of payments.

Technical Responsibility

• Ensure that the monthly maintenance schedule is 100% completed.
• Ensure timely troubleshooting of all breakdown calls and call back ratio is reduced.
• Ensuring that the Safety & Quality Audits are 100% completed.
• Effective utilization of Manpower and achievement of higher utilization rates.

Repair Work Management

• Responsible for revenue generation from Maintenance Repair works.

• Ensure timely follow up and completion of Repair work at sites.

Material Management

• Responsible for reduction of consumables and spares.

• Ensuring stock is updated on a monthly basis and maintained at the required level (at HO and Branches).

Manpower Management

• Responsible for Maintenance Team Recruitment, Motivation, Training, Development and Attrition Control.

• Conduct periodic ‘Performance Appraisal’ of team members and guide them to improve their performance.

Miscellaneous Activities

• Ensure achievement of client satisfaction by prompt response to customer issues.

• Implementation of Maintenance software.

• Branch visits to monitor the activities.

• Ensure to provide necessary Reports.