Patient Experience Manager – Registered Nurse (Hospital Administration)
Lead as a Patient Experience Manager (Registered Nurse) – Drive quality, care, and patient satisfaction in a leading California hospital.
Location: Murrieta, California (or) Wildomar, California
Scope: Full-time
Language: English
Role Overview
We are hiring an experienced Patient Experience Manager (RN) for one of our clients in the healthcare sector. This role focuses on fostering a culture of patient-centered care and enhancing the overall patient and family experience within a licensed 122-bed hospital accredited by the Joint Commission. The hospital is the region’s only designated Trauma Center and county-recognized Paramedic Base Station. As the Performance Improvement / Patient Experience RN Manager, you will translate insights from patient feedback into measurable actions and behavioral improvements. You will work cross-functionally to drive continuous improvement in quality, safety, and satisfaction.
What You Will Do
- Lead initiatives to improve patient and family experiences
- Analyze data and feedback to identify areas for improvement
- Collaborate with leadership and clinical teams to develop action plans
- Manage and resolve patient advocacy issues, complaints, and grievances
- Drive performance improvement and quality management processes
- Ensure compliance with hospital standards and regulatory requirements
Must have
- Registered Nurse with a valid California RN License
- Bachelor’s degree in a related field
- Minimum 3 years of clinical experience in an acute care setting
- Minimum 1 year of experience in quality or performance improvement, including data analysis and management
Good to have
- Experience in patient advocacy or complaint/grievance management
- Master’s degree in a related field
- CPXP (Certified Patient Experience Professional)
- CPHQ (Certified Professional in Healthcare Quality)
About Sperton
This Position is sponsored by Sperton Global, a recruitment and consulting company with an international reach. We are committed to helping our clients achieve success in their hiring processes, finding the right people for the right positions.
- Department
- Consultant jobs
- Locations
- United States
- Employment type
- Full-time
- Job location
- Murrieta, California | Wildomar, California
- Employment Level | Seniority
- Mid-Senior level
Colleagues
Workplace & Culture at Sperton
At Sperton, we believe that great results come from great people.
Our culture is built on trust, collaboration, and a shared passion for delivering quality in everything we do.
We are a Norwegian-owned international company with colleagues across Europe, Asia, and the USA, working together seamlessly across time zones and cultures. Our teams are diverse, yet united by the same goal — to connect people and companies in meaningful ways.
We value openness, initiative, and continuous learning. Everyone at Sperton is encouraged to take ownership, share ideas, and challenge existing ways of working to make our solutions even better.
Even though we operate globally, our approach is personal. We take pride in creating a supportive and inclusive environment where people feel heard, respected, and motivated to grow — both professionally and personally.
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