Manager Customer Service- Export
Leading Indian integrated logistics provider offering end-to-end supply chain solutions
Role: Manager: Customer Service (Exports)
Location: Andheri
Qualifications: Any Graduate
Roles & Responsibilities
Manage end-to-end export customer service operations and coordinate with customers, sales, operations, and finance teams for smooth shipment execution.
Drive achievement of Gross Profit (GP) targets by ensuring correct commercial application and profitability on export shipments.
Monitor shipment profitability and ensure accurate rates and commercial terms are applied before billing.
Follow up on customer outstanding invoices as per credit terms and credit days to support timely receivables collection.
Coordinate with customers and finance teams to resolve billing disputes and overdue payments.
Ensure timely submission of invoices and supporting documents to customers to avoid collection delays.
Maintain accurate customer master data, including customer codes, credit limits, and credit days in internal systems.
Build strong customer relationships to ensure high customer satisfaction, retention, and business growth within existing accounts.
Maintain and manage all SLA documents, customer contracts, rate agreements, and agency agreements as per company requirements.
Ensure adherence to company SOPs, internal controls, and compliance requirements, including IFC, internal audits, ESG, LICM, and risk management policies.
Ensure timely submission of correct commercial details to operations for accurate invoicing and prevention of revenue leakage.
Support audits and internal reviews by maintaining proper documentation and operational records.
- Department
- Logistics & Supply Chain
- Locations
- India
- Employment type
- Full-time
- Job location
- Mumbai
Workplace & Culture at Sperton
At Sperton, we believe that great results come from great people.
Our culture is built on trust, collaboration, and a shared passion for delivering quality in everything we do.
We are a Norwegian-owned international company with colleagues across Europe, Asia, and the USA, working together seamlessly across time zones and cultures. Our teams are diverse, yet united by the same goal — to connect people and companies in meaningful ways.
We value openness, initiative, and continuous learning. Everyone at Sperton is encouraged to take ownership, share ideas, and challenge existing ways of working to make our solutions even better.
Even though we operate globally, our approach is personal. We take pride in creating a supportive and inclusive environment where people feel heard, respected, and motivated to grow — both professionally and personally.
