Retail Operations Executive
Lead retail operations across multiple locations in Bandar Sunway. Manage teams, partnerships and commercial agreements while helping new sites open and perform.
WE’RE HIRING | RETAIL OPERATIONS LEAD
Location: Bandar Sunway, Subang Jaya
Salary: RM4,000 – RM5,000/month
Employment: Full-Time
Working Hours: Monday – Friday, 9:00 AM – 6:00 PM
About the Role
We are looking for a Retail Operations Lead to oversee and drive the daily operations of our growing retail network.
This is a hands-on and commercially focused role suited for someone who is comfortable managing people, handling commercial negotiations, visiting retail locations and solving operational issues on the ground.
Key Responsibilities
Retail Operations
- Oversee daily operations and performance across retail sites
- Ensure shipment handover, cash reconciliation and SOP compliance
- Conduct regular site visits and resolve operational issues
Retail & Commercial Agreements
- Negotiate lease, revenue-share and agent agreements
- Manage documentation from LOI through to signed agreement
- Support the opening and expansion of new retail locations
Partner Management
- Manage third-party partners and ensure operational SLA compliance
- Evaluate and develop new partnership opportunities
Staff & Team Management
- Manage staff scheduling, coverage and cross-training
- Build an efficient frontline team across multiple locations
Reporting & Performance
- Manage daily retail reporting
- Prepare weekly and monthly performance summaries
- Identify operational issues and recommend practical solutions
Requirements
3+ years of experience managing multiple physical locations
Experience in commercial negotiation, leasing or agent agreements
Strong operational and reporting skills
Experience managing frontline staff across multiple locations
Fluent in Bahasa Malaysia and working proficiency in English
Willing to travel when required
Experience in courier, logistics, freight forwarding or remittance services will be an advantage.
- Locations
- Malaysia, Selangor
- Employment type
- Full-time
- Job location
- Bandar Sunway
- Employment Level | Seniority
- Senior Level
Workplace & Culture at Sperton
At Sperton, we believe that great results come from great people.
Our culture is built on trust, collaboration, and a shared passion for delivering quality in everything we do.
We are a Norwegian-owned international company with colleagues across Europe, Asia, and the USA, working together seamlessly across time zones and cultures. Our teams are diverse, yet united by the same goal — to connect people and companies in meaningful ways.
We value openness, initiative, and continuous learning. Everyone at Sperton is encouraged to take ownership, share ideas, and challenge existing ways of working to make our solutions even better.
Even though we operate globally, our approach is personal. We take pride in creating a supportive and inclusive environment where people feel heard, respected, and motivated to grow — both professionally and personally.
