Customer Support Engineer (Level 2)
Elevate the customer experience, solve complex technical challenges, and power seamless connectivity as a Customer-Focused L2 Support Engineer for a world-leading mobile and electronics brand.
Location: Lahore (Head Office)
Employment Type: Full-time onsite
About the Role:
We are looking for a skilled and customer-focused "L2 Support Engineer" for one of our client's, who are a leading brand in electronics and mobile industry, to join their team on full-time onsite basis.
The ideal candidate will provide second-level support for company's Finance Plus Services, including dealer management systems, merchant applications, and customer-facing mobile apps. This role requires strong technical troubleshooting abilities, familiarity with Android platforms and AWS, and a proactive approach to issue resolution and knowledge sharing.
What You'll Do?
Provide L2 support for company's Finance Plus services, addressing issues across dealer, merchant, and customer platforms
Serve as the point of contact for complex technical issues raised by customers and dealers
Analyze logs and configurations (AWS CloudWatch, Android client) to identify engineering defects
Reproduce and troubleshoot issues by reconfiguring customer, dealer, or dashboard environments
Create and maintain support documentation, best practices, and contribute to internal knowledge sharing
Who You're?
Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field
Upto 4 years of professional work experience
Experience in Android mobile application development
Basic knowledge of Mobile Device Management (MDM) and Android device administration
Hands-on experience with AWS, Linux, and MySQL is highly desirable
Ability to perform initial debugging using AWS logs and Android device logs
Strong customer service orientation with a focus on resolving complex technical issues
Excellent multitasking, communication, and problem-solving skills in a dynamic environment
About Sperton:
Sperton Pakistan is part of Sperton Global, a recruitment and consulting company with an international reach. We are committed to helping our clients achieve success in their hiring processes, finding the right people for the right positions.
- Location
- Lahore
- Employment type
- Full-time
- Job location
- Lahore, Pakistan
Colleagues
Workplace & Culture at Sperton
At Sperton, we believe that great results come from great people.
Our culture is built on trust, collaboration, and a shared passion for delivering quality in everything we do.
We are a Norwegian-owned international company with colleagues across Europe, Asia, and the USA, working together seamlessly across time zones and cultures. Our teams are diverse, yet united by the same goal — to connect people and companies in meaningful ways.
We value openness, initiative, and continuous learning. Everyone at Sperton is encouraged to take ownership, share ideas, and challenge existing ways of working to make our solutions even better.
Even though we operate globally, our approach is personal. We take pride in creating a supportive and inclusive environment where people feel heard, respected, and motivated to grow — both professionally and personally.
