Diagnostic Solution Expert - Lab Automation
Exciting role for the implementation of Lab Automation solutions within the Europe, Middle East and Africa region!
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We are seeking for a Diagnostic Solution Lab Automation Expert for our clients, one of the global medical technology companies developing innovative technology, services, and solutions that help advance both clinical therapy for patients and clinical processes for health care providers.
In this exciting role you will be the Application Specialist responsible for the implementation of Lab Automation solutions within the Europe, Middle East and Africa region (EMEA).
As a Diagnostic Solution Expert you will closely collaborate with the Project Manager, Informatics Specialist, Sales, Service, and other members of the Customer & Workflow Solutions team to execute a comprehensive project plan and ensure a smooth and efficient implementation at the customer site.
Job Responsibilities:
- Work together with the Project Manager to understand current and future customer needs and identify implementation risks, if any
- Responsible for the execution of the workflow related implementation deliverables aligned with the planning agreements
- Deliver workshops to engage the product end-users and prepare them for their new way of working
- Configure and test the Lab Automation solution and related data,- and workflow to the customer’s existing and unique laboratory/LIS setting and workflows
- Train Key users in the daily usage of the Lab Automation Solution and empower them to train users via Trainer the Trainer principle
- Provide support during validation and go live project phase
- Troubleshoot and resolve minor Lab Automation product issues, escalate to the regional team if required
- Support the customer in key process improvement engagements as identified in the solution design (workflow optimization, process re-design, lean lab design)
About You:
- Bachelor degree in the Life Science, clinical or other relevant technical area is preferred
- Will have at least 3-5 years within microbiology laboratory experience
- Basic knowledge of IT architecture and good understanding of information/data management systems and interfaces with LIS
- You are flexible and willing to travel within the EMEA and GSA regions at least 75% of the time
- Based in Germany - ideal locations Bavaria, Baden Württemberg, Hesse, Rhineland- Pfalz, Hamburg region - preferably near airports and train stations, due to travel nature of the role
- You enjoy (and have experience in) providing training and guiding the customer
- Proficient German and English skills are a must, additional languages are a benefit
- Department
- Science & Pharmaceutical Industry
- Locations
- Germany
- Remote status
- Fully Remote
- Employment type
- Full-time
- Employment level
- Professionals
- Job location
- Germany (Anywhere)
Sperton
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Diagnostic Solution Expert - Lab Automation
Exciting role for the implementation of Lab Automation solutions within the Europe, Middle East and Africa region!
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