Sales & Marketing and Business Development
·
Petaling Jaya, Malaysia
Online Sales Engineer
With a primary focus on direct selling and customer relationship management, you'll play a crucial role in achieving revenue targets and driving growth in Online Sales Channel.
The Main Objectives of the Position:
- Primary responsibility for meeting the sales objective of converting leads & prospects to active customers who make purchase through the Online Shop platform with the aim of growing Online Sales Channel.
- Operationally focused, primarily responsible to meet the sales objective of converting leads/prospects to online customers through direct selling. This personnel will be implementing direct sales tactics to manage customer relationships and needs, at the aim of achieving revenue targets.
Key Accountabilities:
- Successful conversion of quotations to orders via Online Shop from leads, prospects & customers in the Online Sales Channel.
- Plan & organise outbound calls as part of daily sales routine to promote Online Shop for Online Sales Channel customers.
- Implement direct sales selling skills to manage customer relationships & needs.
- Handles situations which may require adaptation of response or extensive research according to customer response.
- Uses a computerized system for tracking, information gathering, and/or troubleshooting.
- Follow through lead nurturing process to assist customers onboarding to the Online Shop platform.
- Attend to inquiries and assist the customers in resolving problems with the goal of onboarding customers to make purchase via Online Shop which requires extensive knowledge of products & knowledge of the company with problem-solving skills.
- Plan daily sales activities using CRM (Customer Relationship Management) & other relevant applications as sales support tools.
- Support market development through effectively guiding customers to desired channel.
- Actively promote the Online Shop platform to the customers in his/her area of responsibility.
- Represent the brand at the point of customer contact.
- Excellence in telecommunication, email communication & virtual selling skills in daily sales routine using digital media.
- Able to liaise with interdepartments on customer matters.
Educational Background:
- Vocational education (bachelor’s degree) preferred in technical engineering (Mechatronics, Electrical, Mechanical).
- Microsoft Office, CRM (Customer Relationship Master).
- Fluent in English and respective local language skills.
Professional Knowledge and Experiences:
- Preferably 3 -4 years of relevant working experience
- Strong performance and problem-solving orientation
- Openness and Flexibility
- Customer-orientated and analytically strong
- Ability to work under pressure and multi-tasking
- Pro-Active attitude
- Able to work independently and in a team
- Highly organized, even in a scale-up environment
- Result-driven and self-motivated
- Experience in direct handling of customers, ideal in a virtual/digital environment
- Experience in e-commerce concept
- Department
- Sales & Marketing and Business Development
- Role
- Sales Engineer
- Locations
- Petaling Jaya, Malaysia
- Job location
- Petaling Jaya
Sperton
We are on a mission to be a one-stop solution provider for Global Recruitment, People Management and Global Mobility services by understanding the needs of our clients and delivering exceptional services beyond the market standards.
Sales & Marketing and Business Development
·
Petaling Jaya, Malaysia
Online Sales Engineer
With a primary focus on direct selling and customer relationship management, you'll play a crucial role in achieving revenue targets and driving growth in Online Sales Channel.
Loading application form