Role: Customer Service & Documentation

Designation: Assistant Manager to Manager

Experience: 4-5 years

Location: Mumbai (Andheri)

Roles & responsibility

• Coordination with shipper/ consignee for smooth movement from the Loading till destination
• Export & Import pricing Air & Sea both.
• Complete coordination includes the daily updates of container pick in sea export/import and in air handover at the warehouse / at agent’s warehouse.
• Planning /booking and movement of cargo and coordination of loading/ onboarding and updating the same to client for smooth coordination.
• Sending of pre-alert to agent and coordination till knee door.
• Updating the client by maintaining the Daily status report
• Well versed with ACD and ISF filing and IGM filing in case of import both air and sea
• Preparation of invoice and finalizing the invoice till job closing

• Following up on the arrival of air and ocean cargo with respective Airlines, Liners or freight forwarders and confirm the same to the clients.
• Coordinate with clients for necessary documents for Customs clearance.
• Solving the Problems related to Documentation.
• Updating the clients regarding the status of consignments from time to time
• Preparing daily, weekly, and monthly consignment statements and providing the same through e-mail to the clients.
• Coordinating with the transport department of the organization to ensure timely delivery of the consignment to the clients.
• Meeting with the client and making them understand the charges for different countries.
• Ensure proper coordination with the clients.
• Work as a Marketing Consultant for the assigned clients.
• Keeping track of the sales and customer complaints.
• Handling Export Shipment.
• Offering export quotations and price negotiations. (FOR SEA)