Department: Operations

Location: Shilphata / Sakinaka, Mumbai
Reports To: Director
Working Hours: 9:30 AM to 6:30 PM (Six days working)

Job Overview

The Operations Manager will be responsible for overseeing the day-to-day operations of all parking facilities, ensuring the smooth running of parking systems, and delivering high-quality service to customers. This role includes managing staff, developing operational procedures, maintaining safety and cleanliness standards, and driving revenue growth. The Operations Manager will work to optimize the performance of parking facilities and ensure a high standard of customer satisfaction.

About Sperton

Sperton Christos Group is a Human Resources advisory Organization having 30-plus years of Corporate Experience. We provide HR Advisory services, identify the right talents, and set up HR Functions for Start-up companies, and Payroll Management for our Clients.

We partner with our clients to expand their business by providing solutions to all areas of the Human Resource and Recruitment Processes. Human Resource Management is our core area of focus & specialization, our working approach allows our clients to converge their time and energies on their business, its management & growth.

Key Responsibilities

• Oversee Daily Operations: Manage parking facilities, including garages, surface lots, and valet parking services.
• Staff Management: Hire, train, and supervise parking staff to ensure efficient operations.
• Policy Development: Develop and implement parking policies and operational procedures to maintain safety, efficiency, and service quality.
• Facility Maintenance: Ensure all parking facilities are well-maintained, clean, and safe for both customers and staff.
• Financial Management: Oversee parking revenue, manage expenses, and ensure the optimization of costs.
• Budgeting: Prepare, manage, and present parking budgets to senior management.
• Customer Service: Address and resolve any customer complaints, ensuring a high level of satisfaction.
• Surveys & Improvement: Conduct surveys to identify areas for improvement and implement strategies to optimize parking operations.
• Coordination for Special Events: Collaborate with other departments to coordinate parking arrangements for special events and activities.
• Stay Current with Trends: Stay up-to-date with the latest trends, technologies, and best practices in the parking industry.

Why Join Us?

• Innovative Industry: Be part of a rapidly growing industry focused on cutting-edge parking solutions and technologies. The opportunity to work in a dynamic environment with opportunities to innovate and implement new ideas.
• Career Growth: With over 8 years of experience in the industry, our organization offers ample opportunities for professional development, leadership training, and career advancement.
• Impactful Work: As an Operations Manager, you will have a direct impact on the operational success of the parking facilities, optimizing efficiency and ensuring customer satisfaction. Your decisions will shape the overall performance of the business.
• Collaborative Culture: Join a team of dedicated professionals where your ideas are valued. You will collaborate with various departments, contributing to company-wide success and growth.
• Attractive Benefits: Competitive salary, performance-based incentives, and an enriching work environment that values work-life balance.
• Cutting-Edge Projects: Lead the operations of modern, multi-level parking systems that integrate advanced technology and customization, ensuring a rewarding and engaging work experience.

Skills & Knowledge

• Contractor Negotiations: Ability to finalize contracts and negotiate terms with contractors.
• Manpower & Site Management: Follow up with contractors for timely manpower supply and ensure on-site progress aligns with schedule.
• Client Relations: Address client queries related to project timelines, manpower availability, and material delivery.
• Project Continuation: Ensure that projects continue as per schedule with timely material delivery and manpower deployment.
• Liaison Role: Act as a liaison between installation/maintenance teams, production, and clients.
• Site Handover: Ensure proper site handover process is completed, in line with company policies and documentation.

Qualifications & Experience

• Educational Qualification:
• BE in Mechanical Engineering or Diploma in Mechanical Engineering.
• Experience:
• Minimum 8 years of overall experience in operations, with at least 2 years of experience in a managerial role.
• Other Requirements:
• Strong leadership and team management skills.
• Proficient in budget management and financial reporting.
• Ability to manage multiple tasks simultaneously while maintaining attention to detail.
• Excellent communication and interpersonal skills.
• Knowledge of parking industry standards and technologies is an advantage.

Location

• Shilphata / Sakinaka, Mumbai
• Office Time: 9:30 AM to 6:30 PM (Six days working)