Process Executive / Sr. Process Executive (Customer Support) - Gaming Industry
Join a global gaming leader! Support players worldwide, solve issues via chat/email, and level up your career in a dynamic, game-loving team. Apply now as a Process Executive or Sr. Executive!
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Join Our Global Gaming Force – Process Executive / Sr. Process Executive (Customer Support)
Are you a passionate gamer with a knack for problem-solving? Ready to be the voice behind some of the world’s most beloved online games? Join a global leader in the gaming industry and elevate player experiences for millions worldwide!
We are hiring Process Executives and Senior Process Executives to deliver top-tier player support for a dynamic portfolio of blockbuster PC and mobile titles including award-winning MOBAs, tactical shooters, strategy games, and immersive card battlers.
Role Overview
As a Process Executive, you'll be the first line of support, delivering empathetic and accurate solutions to players through email and live chat (primarily via Zendesk). This is a great opportunity for entry-level candidates with a passion for gaming and a desire to kickstart a career in customer support.
As a Senior Process Executive, you'll take it a step further—handling escalated or complex cases, mentoring junior team members, and driving improvements in player satisfaction and internal processes.
What You’ll Do
Process Executive Responsibilities:
- Provide email/live chat support for player inquiries (account, billing, technical, and in-game issues).
- Troubleshoot problems clearly and effectively using defined support pathways.
- Maintain accurate ticket records in Zendesk.
- Escalate issues that require advanced handling.
- Meet KPIs for response quality, CSAT, and SLA adherence.
- Stay up to date with game features and policies.
Sr. Process Executive Additional Responsibilities:
- Handle complex and escalated player issues with autonomy.
- Guide and mentor junior Process Executives.
- Analyze recurring issues and propose solutions or escalations.
- Collaborate with cross-functional teams (e.g., Tier 3, QA, Dev) for resolution improvements.
- Contribute to internal knowledge base articles.
What You’ll Need
For Process Executive:
- Bachelor’s degree or equivalent.
- Native-level proficiency in Support Language; English proficiency (B2+) for internal communication.
- 1–2 year of experience in customer-facing roles.
- Strong written communication and empathy.
- Basic troubleshooting and tech comfort; familiarity with gaming communities.
For Sr. Process Executive:
- Bachelor’s degree or equivalent.
- 3–4 years of experience in customer support, ideally in gaming or tech.
- Advanced knowledge of at least one major game genre (MOBA, tactical shooter, etc.).
- Strong analytical, mentoring, and escalation-handling skills.
- Native-level support language + English proficiency (C1 preferred).
Nice to Have
- Experience with Zendesk or other CRM systems.
- 40+ WPM typing speed.
- Deep experience playing flagship game titles.
- Knowledge of online communities (forums, Discord, Reddit, etc.).
- Experience with knowledge base creation or Tier 2 support tools.
Salary & Benefits
- Process Executive: 1,300 to 1,600 Euros / month
- Senior Process Executive: 1,800 to 2,200 Euros /month
- Fixed Bonus
- Meal Tickets
- Relocation Package (If Applicable for relocation needs)
Location
Bucharest, Romania (Relocation Provided)
Why Join Us?
- Work with a top-tier publisher known for its player-first approach
- Be part of a vibrant and diverse global support team
- Access ongoing training and career advancement opportunities
- Help shape the future of player experience
Level up your career and help shape unforgettable gaming experiences. Apply now to become a core part of our Player Support team!
- Department
- Information Technology
- Locations
- Bucharest
- Employment type
- Full-time
- Employment level
- Executive/Senior Level
- Job location
- Bucharest, Romania

Sperton
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