Technical Service Manager -Printing
100% remote opportunity in the United States
Technical Service Manager -Printing
Location – United States (100% REMOTE)
About the role
The Technical Service Manager( TSM) leads the technical interface between Client Group and key customers in the wide web flexographic and gravure printing segments.
Specializing in water based and solvent based inks and coatings, the TSM is responsible for overseeing technical support activities, managing customer relationships, and ensuring successful product implementation and performance.
This leadership role drives technical excellence, supports business growth, and ensures high customer satisfaction through expert service delivery and collaboration with internal and external teams.
Able to travel frequently (up to 70%) to customer sites, manufacturing plants, and regional meetings.
Key Responsibilities
· Manage and lead technical support for wide web flexo and gravure customers, ensuring optimal use of Client Group’s water and solvent based product lines.
· Oversee on site troubleshooting, ink optimization, and product performance evaluations.
· Coordinate and lead press trials, product introductions, and technical audits at customer facilities.
· Collaborate with R&D, sales, manufacturing, and regulatory teams to deliver tailored technical solutions that meet customer needs.
· Develop technical service strategies that support customer retention, growth, and innovation.
Qualifications
· 5+ years in a technical role supporting wide web flexographic and/or gravure printing.
· Must have Printing / INK / Water based Solvent work experience. Proven experience with water based and solvent based inks and coatings used in flexible packaging.
·Demonstrated ability to lead customer facing technical engagements and manage technical projects independently.
·Strong knowledge of pressroom processes, ink/substrate interactions, drying systems, and surface treatments.
·Skilled in color matching, print troubleshooting, and print defect analysis.
Preferred Skills
· Experience with color management systems (e.g., X-Rite).
· Understanding of lamination, coating, and post print converting processes.
· Familiarity with VOC compliance, safety protocols, and system regulations.
Application Process
We look forward to receiving your application. You will receive an acknowledgment from the system once your application has been submitted. We will keep you informed of the next steps as your application moves through the process.
About Sperton
This Position is Sponsored by Sperton Global, a recruitment and consulting company with an international reach. We are committed to helping our clients achieve success in their hiring processes, finding the right people for the right positions.
- Department
- Manufacturing
- Locations
- United States
- Remote status
- Fully Remote
- Employment type
- Full-time
- Job location
- United States
Workplace & Culture at Sperton
At Sperton, we believe that great results come from great people.
Our culture is built on trust, collaboration, and a shared passion for delivering quality in everything we do.
We are a Norwegian-owned international company with colleagues across Europe, Asia, and the USA, working together seamlessly across time zones and cultures. Our teams are diverse, yet united by the same goal — to connect people and companies in meaningful ways.
We value openness, initiative, and continuous learning. Everyone at Sperton is encouraged to take ownership, share ideas, and challenge existing ways of working to make our solutions even better.
Even though we operate globally, our approach is personal. We take pride in creating a supportive and inclusive environment where people feel heard, respected, and motivated to grow — both professionally and personally.
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