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Sperton Global AS career site
Information Technology · Kuala Lumpur

Risk Application Support Engineer

Looking for Support Engineers with good familiarity in SAS applications to provide expert application support, resolve incidents promptly, manage capacity, and enhance system reliability.

Job Responsibilities:

    • Work within the Bank System support team to provide proactive, timely, effective and efficient support to the application
    • Supporting during business hours and 24x7 on-call support
    • Provide Level 2 support on user query/requirement and production issue raised
    • Investigate production issues, respond based on production defect severity SLAs
    • Manage and respond to users on timely manner.
    • Log incident ticket for production issues and user queries
    • Follow up on defect and incident closure and meet incident closure KPI
    • Make sure system availability as per respective agreed SLA
    • Ensure daily end of day execution for supported applications complete successfully
    • Perform annual Disaster Recovery (DR) exercise for supported applications
    • Provide support to System Engineers on server level patches / upgrade as and when applicable
    • Ensure application incident & task documentation is properly updated for each production release
    • Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail
    • Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using java snippets or Unix shell or DB scripts etc.

Job Requirements:

    • At least 5 years of hands on application support experience in the banking industry
    • Strong analytical and good problem-solving skills.
    • Ability to work in a fast-paced and team-oriented environment.
    • Experience in working with some of these technical platforms or programming languages – SQL, MS Windows, Unix/Linux, Oracle, Microsoft IIS, MS SQL Server, Oracle, Java, Control-M and Scripting
    • Knowledge in Risk domain primarily on operational Risk, P & L, Enterprise Risk, SAS Applications.
    • Good understanding of ITIL 4 methodology

Contract Term: Permanent

Department
Information Technology
Locations
Kuala Lumpur
Employment type
Full-time
Job location
Malaysia
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Information Technology · Kuala Lumpur

Risk Application Support Engineer

Looking for Support Engineers with good familiarity in SAS applications to provide expert application support, resolve incidents promptly, manage capacity, and enhance system reliability.

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