Role:

To oversee the day-to-day operations of the Sales & Service Departments. To develop methods for guidance, control and suitable action to ensure a safe operable and economic design within the framework of the project’s budget, material requirements, specifications and schedule. To maintain the customer relations standards and improve Sales & Service business of the Company. Target fixation & achievement as per Business goal of the Company. Drive, Guide, Train & motivate the Team to achieve their domain & overall Company goals.

Educational Qualification: BE / BTech in Mechanical Engineering. MBA preferable.

Experience: Min. 8-15 years’ experience in similar Sales & Service leader profiles in Mechanical Engineering field preferably with Cranes, Aluminum industries or Port Heavy material handling businesses. Capable to manage a Team of Min. 10-20 heads under him.

Skill set: Microsoft Excel, Word, PPT, E-mail & written, oral communication. Good negotiation skills.

Added advantage: Past experience in Material handling equipment Companies, Ports & Cranes.

Responsibilities & duties:

• Analyze, review and interpret Project Blueprints.
• Create Projections & Budget analysis of business & review time-to-time.
• Add more new customers and improve sales & service turn-over of the Company.
• Coordinate and monitor Engineering Projects for timely material at Site, Execution & Billing.
• Maximize Project efficiency and profitability.
• Facilitate supply, construction and installation of machine components.
• Delegate tasks to various Project leaders, Sales & Service Managers, Works, Production & Operations Team.
• Provide Technical advice and suggestions for improvement on particular project execution.
• Interaction with the Client / Parties and the Project Implementation Manager.
• Coordination with the Logistics team for the timely material availability at site.
• Coordinate for Testing / QC of the material before getting dispatched.
• To ensure with Clients for clearance of Project drawings.
• Purchase approvals to Commercial department for material procurement.
• To liaise with Clients and coordinate with designers and other engineers.
• Ensure Project is complete on time and within Budget and collection on-time.
• Ensure all Clients are satisfied with our timely deliveries/implementation of projects.
• Increase the Sales order bookings & collections.
• Increase the Service excellence on all Projects handled.
• Increase Service Revenue of the Company.
• Ensure to achieve all Business Growth Milestones of the Company.
• Work on retention of the employees in close coordination with HR & Administration Dept.
• Work on the Career growth of each employee of the Company.
• Setting-up of proper KPIs for each functionality & its monitoring and rewards.
• Streamlining the Complete Business Operations to its maximum quality & excellence.
• Maximum customer satisfaction & customer retentions.
• Coordination with HR, Marketing, Projects, Sales & Service, Operations, Accounts & Finance Team.
• Coordination with Bankers & internal Finance Team for Fund management.
• Close coordination with the Managing Director for Business excellence and growth of the Company.

Age group: 35 - 45 years