Automotive & Electric Mobility
·
Selangor
Customer Support Executive (Automotive Sales)
Key Responsibilities:
- Customer Interaction: Serve as the primary point of contact for customers, addressing inquiries and concerns via phone, email, and live chat.
- Order Processing: Manage customer orders, ensuring timely delivery of products and services.
- Coordination: Collaborate with sales, technical, and logistics teams to fulfill customer requirements and ensure smooth operations.
- Documentation: Prepare and maintain accurate records of customer interactions, transactions, and necessary shipping documents.
- Issue Resolution: Address and resolve customer complaints, providing appropriate solutions promptly.
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Market Analysis: Stay updated with market trends, gather customer feedback, and provide insights for business improvement.
Key Requirements:
- Educational Background: A diploma or degree in Business Administration, Marketing, or a related field.
- Experience: 1-3 years in customer service, preferably within the automotive or industrial sectors.
- Communication Skills: Proficiency in English and other relevant languages; excellent interpersonal skills.
- Technical Proficiency: Familiarity with Microsoft Office and the ability to quickly learn company-specific software.
- Problem-Solving Abilities: A proactive approach to identifying and resolving issues.
- Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain accurate records.
- Department
- Automotive & Electric Mobility
- Locations
- Selangor
- Employment type
- Full-time
- Employment level
- First /Mid-Level Officials
- Job location
- Selangor
- Employment Level | Seniority
- Mid-Senior level, Executive
Sperton
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