Customer Support Executive (Automotive Sales)
Key Responsibilities:
- Customer Interaction: Serve as the primary point of contact for customers, addressing inquiries and concerns via phone, email, and live chat.
- Order Processing: Manage customer orders, ensuring timely delivery of products and services.
- Coordination: Collaborate with sales, technical, and logistics teams to fulfill customer requirements and ensure smooth operations.
- Documentation: Prepare and maintain accurate records of customer interactions, transactions, and necessary shipping documents.
- Issue Resolution: Address and resolve customer complaints, providing appropriate solutions promptly.
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Market Analysis: Stay updated with market trends, gather customer feedback, and provide insights for business improvement.
Key Requirements:
- Educational Background: A diploma or degree in Business Administration, Marketing, or a related field.
- Experience: 1-3 years in customer service, preferably within the automotive or industrial sectors.
- Communication Skills: Proficiency in English and other relevant languages; excellent interpersonal skills.
- Technical Proficiency: Familiarity with Microsoft Office and the ability to quickly learn company-specific software.
- Problem-Solving Abilities: A proactive approach to identifying and resolving issues.
- Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain accurate records.
- Department
- Automotive & Electric Mobility
- Locations
- Selangor
- Employment type
- Full-time
- Employment level
- First /Mid-Level Officials
- Job location
- Selangor
- Employment Level | Seniority
- Mid-Senior level, Executive
Workplace & Culture at Sperton
At Sperton, we believe that great results come from great people.
Our culture is built on trust, collaboration, and a shared passion for delivering quality in everything we do.
We are a Norwegian-owned international company with colleagues across Europe, Asia, and the USA, working together seamlessly across time zones and cultures. Our teams are diverse, yet united by the same goal — to connect people and companies in meaningful ways.
We value openness, initiative, and continuous learning. Everyone at Sperton is encouraged to take ownership, share ideas, and challenge existing ways of working to make our solutions even better.
Even though we operate globally, our approach is personal. We take pride in creating a supportive and inclusive environment where people feel heard, respected, and motivated to grow — both professionally and personally.
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