Customer Service Executive (Mandarin Speaker)
Kick‑start Your Career in Customer Service | Earn up to RM2,400/month – Fresh Graduates Welcome, Full Training Provided
Position Overview
We are seeking motivated individuals to join our customer service team. This role is ideal for fresh graduates or SPM holders looking to build a career in customer service. Full training will be provided to ensure success in the role.
Salary & Benefits
Basic Salary: RM3,000
KPI Incentive: Up to RM200
Total Compensation: Up to RM3,200/month
Location
Ara Damansara, Petaling Jaya
Working Hours
5 working days per week, 2 days off (shift‑based)
Monday–Friday: 7.30AM – 6.00PM
Saturday–Sunday: 8.00AM – 5.00PM
Key Responsibilities
Handle inbound and outbound customer calls (main line, operator, and sales enquiries)
Manage service mailbox enquiries
Perform first call resolution (FCR)
Escalate cases to relevant business units when required
Liaise with internal teams on service request status
Provide clear and accurate information to customers
Ensure customer issues are resolved or properly followed up
Requirements
Strong communication skills in English, Bahasa Malaysia, and Mandarin (spoken and written)
SPM holders and fresh graduates are encouraged to apply
No prior experience required; training will be provided
- Locations
- Selangor
- Employment type
- Full-time
- Employment level
- Executive/Senior Level
- Job location
- Ara Damansara, Selangor
- Employment Level | Seniority
- Entry Level, Associate
Workplace & Culture at Sperton
At Sperton, we believe that great results come from great people.
Our culture is built on trust, collaboration, and a shared passion for delivering quality in everything we do.
We are a Norwegian-owned international company with colleagues across Europe, Asia, and the USA, working together seamlessly across time zones and cultures. Our teams are diverse, yet united by the same goal — to connect people and companies in meaningful ways.
We value openness, initiative, and continuous learning. Everyone at Sperton is encouraged to take ownership, share ideas, and challenge existing ways of working to make our solutions even better.
Even though we operate globally, our approach is personal. We take pride in creating a supportive and inclusive environment where people feel heard, respected, and motivated to grow — both professionally and personally.
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