FCL Import CS
JOB DESCRIPTION – CORPORATE FCL - IMPORT DESK OPERATION
Job Title: Executive / Senior Executive / AM - Customer Service
Reporting to: Branch Manager / Operations Manager
Level: E2 - E3 - M10
Location: Gurgaon
Minimum Qualification: Graduate
Required Experience Range:
Targeted Industry: Courier / Freight / Transportation / Warehousing
Special Skills Required: Knowledge of Import Operations
Roles & Responsibilities
· Handle all operational activities including manifestation, container movement, tracking movement to CFS / ICD locations and smooth deliveries to other ports and locations
· Resolve operational issues such as customs amendments and coordinate with shipping line origin offices for smooth customer deliveries
· Keep track of pending deliveries
· Ensure timely billing and issuance of arrival notices to consignee
· Monitor DSR reports and ensure updates by the team
· Handle freight disputes with origin office, pricing team, and shipping lines
· Monitor CFS / ICD movements for key customers and continuously liaise with shipping lines for urgent railing out of containers
Desired Candidate Profile
· Graduate (UG: Any Graduate)
· PG: Any Postgraduate
- Department
- Logistics & Supply Chain
- Role
- Freight Agent
- Locations
- Delhi
- Employment type
- Full-time
- Employment level
- Executive/Senior Level
- Job location
- Gurgaon, Delhi.
- Employment Level | Seniority
- Mid-Senior level
Workplace & Culture at Sperton
At Sperton, we believe that great results come from great people.
Our culture is built on trust, collaboration, and a shared passion for delivering quality in everything we do.
We are a Norwegian-owned international company with colleagues across Europe, Asia, and the USA, working together seamlessly across time zones and cultures. Our teams are diverse, yet united by the same goal — to connect people and companies in meaningful ways.
We value openness, initiative, and continuous learning. Everyone at Sperton is encouraged to take ownership, share ideas, and challenge existing ways of working to make our solutions even better.
Even though we operate globally, our approach is personal. We take pride in creating a supportive and inclusive environment where people feel heard, respected, and motivated to grow — both professionally and personally.
