Spa Manager
Lead a luxury spa, inspire a high-performing team, elevate guest experiences, and shape a premium wellness brand with strong growth and leadership opportunities!
Spa Manager
Location: Glenmarie
Employment Type: Full-Time
Role Overview
The Spa Manager is responsible for the overall leadership and performance of the spa. This role combines operational excellence, people leadership, guest experience management, and strong commercial acumen.
The successful candidate will act as both a strategic leader and hands-on operator, ensuring the spa runs efficiently while consistently exceeding guest expectations.
Key Responsibilities
1. Operations & Service Excellence
Oversee day-to-day spa operations, ensuring smooth scheduling, optimal room utilization, and efficient therapist deployment
Develop, implement, and continuously improve Standard Operating Procedures (SOPs) for all treatments and guest touchpoints
Ensure full compliance with hygiene, sanitation, and safety standards, particularly for nail care, facial equipment, and treatment rooms
Monitor service quality through regular checks, guest feedback, and mystery audits
2. Team Leadership & People Management
Lead, inspire, and manage a multicultural team of international therapists and local support staff
Foster a respectful, inclusive, and high-performance work culture
Manage recruitment, onboarding, training, performance appraisals, and disciplinary processes
Conduct regular skills training and service refreshers to uphold luxury standards and brand consistency
3. Guest Experience & Reputation Management
Ensure every guest enjoys a seamless, personalised, and memorable journey from booking to departure
Proactively manage guest feedback, complaints, and service recovery with professionalism and discretion
Maintain a minimum 4.8-star rating across Google and relevant social media platforms
Develop and implement client retention initiatives, including loyalty programmes, memberships, and personalised follow-ups
4. Sales, Marketing & Brand Development
Act as a brand ambassador for Genius Palms within the Glenmarie community and beyond
Design and execute promotions, seasonal packages, memberships, and corporate partnerships
Oversee the spa’s digital presence, including Google Business Profile and social media channels
Ensure consistent brand tone, visual identity, and messaging across all marketing touchpoints
5. Inventory, Procurement & Controls
Manage inventory of all spa products, consumables, and retail items
Negotiate with suppliers to achieve cost efficiencies while maintaining premium quality
Implement robust controls to minimise wastage, theft, and misuse
6. Financial & Commercial Performance
Own and manage the spa’s Profit & Loss (P&L) performance
Drive revenue growth through pricing strategy, menu engineering, retail sales, and membership programmes
Monitor and control operating costs, including labour, consumables, and overheads
Prepare weekly and monthly performance reports with clear insights and recommendations for improvement
Qualifications & Experience
Bachelor’s Degree/Diploma in Hospitality Management, Business Administration, Wellness Management, or a related field (preferred)
Professional certification in Spa Management, Aesthetics, or Wellness Therapy is an advantage
Minimum 5–7 years of managerial experience in a spa, wellness, hospitality, or luxury service environment
Strong understanding of spa treatments, wellness concepts, and luxury service standards
Proven leadership, communication, and problem-solving skills
Strong commercial and financial acumen
Excellent command of English and Bahasa Malaysia
Willingness to work weekends and public holidays as required
What We Offer
Newly renovated luxury spa facility
Competitive salary and benefits package
Clear career progression and leadership development opportunities
Supportive, professional, and growth-oriented working environment
Benefits
Free parking
Gym membership
Staff discounts
Health insurance
Opportunities for promotion and professional development
This role is ideal for a passionate spa professional who thrives in a leadership position and is excited to build a premium wellness brand from a strong foundation into an industry leader.
- Locations
- Glenmarie, Shah Alam, Kuala Lumpur, Selangor
- Job location
- Shah Alam
Workplace & Culture at Sperton
At Sperton, we believe that great results come from great people.
Our culture is built on trust, collaboration, and a shared passion for delivering quality in everything we do.
We are a Norwegian-owned international company with colleagues across Europe, Asia, and the USA, working together seamlessly across time zones and cultures. Our teams are diverse, yet united by the same goal — to connect people and companies in meaningful ways.
We value openness, initiative, and continuous learning. Everyone at Sperton is encouraged to take ownership, share ideas, and challenge existing ways of working to make our solutions even better.
Even though we operate globally, our approach is personal. We take pride in creating a supportive and inclusive environment where people feel heard, respected, and motivated to grow — both professionally and personally.
