Sperton Global AS, a global recruitment and consulting firm with entities across Europe, Asia, and the Americas, is partnering with our client, a global leader in power and technology, to hire a Service Project Manager for their U.S. Service team based in Raleigh, North Carolina. The position follows a hybrid work schedule and requires approximately 20% travel to customer and project sites. The role combines project management, customer engagement, and technical leadership in a dynamic service environment.

Role Overview

The Service Project Manager will manage multiple concurrent service projects from initiation through completion, ensuring customer satisfaction, operational excellence, and financial performance. The position serves as the primary point of contact for customers, coordinating field resources, technicians, engineering teams, and internal stakeholders to deliver service solutions safely, on time, and within budget.

This role is ideal for professionals with a strong electrical engineering or field service background who are looking to expand their impact through project leadership and customer engagement.

Responsibilities

• Manage a portfolio of service projects simultaneously, ensuring successful execution of maintenance, repair, upgrade, and support activities across multiple customer accounts.

• Serve as the primary escalation and communication point for customers, providing proactive updates and driving timely resolution of service-related issues.

• Lead project planning and execution activities, including scope management, budgeting, scheduling, resource allocation, and risk mitigation.

• Coordinate and direct field service personnel, technicians, and subcontractors to ensure safe, efficient, and high-quality project delivery.

• Build and maintain strong customer relationships by acting as the central liaison between clients and internal teams, ensuring alignment on project objectives, expectations, and deliverables.

Qualifications

• Bachelor’s degree in Electrical Engineering or a related technical field required.

• 10+ years of experience in Project Management, Field Service, Project Engineering, Customer Support, or related technical environments.

• Experience supporting electrical power systems, substations, HVDC systems, power transformers, or similar infrastructure preferred.

• Previous hands-on experience as a Technician, Field Service Engineer, or Electrical Engineer is highly valued.

• Demonstrated experience managing customer-facing service projects and maintenance-related work orders.

• Strong understanding of electrical power systems and field service operations.

• Experience working with cross-functional teams in engineering, operations, supply chain, and finance environments.

• Proficiency with project management tools and Microsoft Office applications.

• Authorization to work in the U.S. (no sponsorship available).

Sperton is an Equal Opportunity Employer. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, disability, marital status, veteran status, or any other characteristic protected by law.