SOC Analyst
Job Description – SOC Analyst
To undertake deep-dive incident analysis by correlating data from various sources;
determine if critical systems or data sets have been impacted; advise on remediation; implement new analytic methods. ·
To support tactical and technical activities on network and assists with all technical aspects of the incident eradication, detection, assessment, containment, and recovery including the incident triage, establishing Containment, Eradication and Recovery plans of action and change activities ·
To monitor level 1 analyst performance by reviewing events/incidents. ·
To ensure level 1 event(s) are addressed and resolved in a timely manner using available reporting metrics. ·
To approve and, if necessary, further investigate level 1- escalated events/incidents. ·
To mentor level 1 analysts to improve detection capability within the NOC. ·
To manage NOC event and information intake to include gathering incident reports, monitoring ticket queues, investigating reported incidents, and interacting with other network groups as necessary. ·
To function as shift subject-matter experts (SMEs) on incident detection and analysis techniques, providing guidance to junior analysts and making recommendations to auxiliary teams. ·
To lead and monitor shift-related metrics processes ensuring applicable reporting is gathered and disseminated per NOC requirements. ·
To serve as a backup analyst for any potential coverage gaps to ensure business continuity. ·
L2/L3 troubleshooting of the NOC escalation from L1 engineers ·
Identify, isolate, and remediate key areas of improvement for the network ·
Crisis management and communication on network health and status to assigned customers, as well as restoration of service ·
Troubleshooting on transmission issues, service quality enquiries and hub usage problems in compliance with SLA obligations ·
Provide regular analysis of troubleshooting records and overall system performance
- Department
- Information Technology
- Locations
- India, New Delhi
- Employment type
- Full-time
- Employment level
- First /Mid-Level Officials
- Job location
- India
Workplace & Culture at Sperton
At Sperton, we believe that great results come from great people.
Our culture is built on trust, collaboration, and a shared passion for delivering quality in everything we do.
We are a Norwegian-owned international company with colleagues across Europe, Asia, and the USA, working together seamlessly across time zones and cultures. Our teams are diverse, yet united by the same goal — to connect people and companies in meaningful ways.
We value openness, initiative, and continuous learning. Everyone at Sperton is encouraged to take ownership, share ideas, and challenge existing ways of working to make our solutions even better.
Even though we operate globally, our approach is personal. We take pride in creating a supportive and inclusive environment where people feel heard, respected, and motivated to grow — both professionally and personally.
