Lead Operations
· Job Title: Lead Operations
· Reporting to: CEO
· Minimum Qualification: Any Graduate (preferably BE)
· Desired Qualification: MBA (Operations)
· Required experience range: 12 - 15 years.
· Location: Mumbai
· Target industry: Logistics/supply chain/Port terminals
· Division: CFS
· Department: General Management
Role Objective:
To provide strategic leadership and operational excellence across all CFS locations in India, ensuring efficient cargo handling, regulatory compliance, customer satisfaction, and profitability. The role requires driving performance, standardizing processes, and fostering continuous improvement across all facilities.
Key Responsibilities:
1. Strategic & Operational Leadership
Lead and oversee end-to-end operations across all CFS facilities.
Develop and execute strategies to enhance productivity, service quality, and cost efficiency. Implement operations KPIs.
Establish standardized operating procedures (SOPs) across locations to ensure uniformity and compliance.
Identify opportunities for business growth, operational automation, and process optimization.
2. Performance & Profitability Management
Monitor key performance indicators (KPIs) for all sites including throughput, dwell time, cost per TEU, turnaround time, etc.
Drive efficiency enhancement initiatives to improve capacity utilization and reduce operational costs, productivity improvement.
Ensure achievement of volume and revenue targets through effective capacity planning and customer engagement.
3. Compliance & Safety
Ensure complete compliance with customs, port, DGFT, and other statutory requirements.
Drive adherence to health, safety, and environment (HSE) standards across all facilities.
Implement regular audits and corrective actions to maintain quality and compliance benchmarks.
4. People & Process Management
Lead, motivate, and develop regional operations teams across India.
Establish a culture of accountability, teamwork, and continuous improvement.
Plan manpower allocation based on business volumes and operational needs.
5. Customer & Stakeholder Management
Build and maintain strong relationships with key customers, shipping lines, freight forwarders, and regulatory authorities.
Ensure customer issues are resolved promptly, and service delivery exceeds expectations and best NPS in the industry
Represent the company in industry forums, port trust meetings, and stakeholder engagements.
6. Technology & Process Improvement
Drive digital transformation initiatives including system integration, real-time tracking, and paperless operations.
Collaborate with IT and business excellence teams to implement data-driven decision-making and automation solutions.
Key Performance Indicators (KPIs):
Throughput growth and capacity utilization
Operational cost efficiency
Customer satisfaction and retention
Compliance and audit scores
Safety performance (zero accidents target)
Employee engagement and retention
- Locations
- India
- Job location
- Mumbai
Workplace & Culture at Sperton
At Sperton, we believe that great results come from great people.
Our culture is built on trust, collaboration, and a shared passion for delivering quality in everything we do.
We are a Norwegian-owned international company with colleagues across Europe, Asia, and the USA, working together seamlessly across time zones and cultures. Our teams are diverse, yet united by the same goal — to connect people and companies in meaningful ways.
We value openness, initiative, and continuous learning. Everyone at Sperton is encouraged to take ownership, share ideas, and challenge existing ways of working to make our solutions even better.
Even though we operate globally, our approach is personal. We take pride in creating a supportive and inclusive environment where people feel heard, respected, and motivated to grow — both professionally and personally.
